Platforms: Bhara Partner | Bhara | Bhara Website

1. Introduction

Bhara ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our mobile applications and online platforms (collectively, "the Service").

This Privacy Policy explains how we collect, use, and safeguard your information when you use our Bhara Partner, Bhara App, or Bhara Website.

By using the Bhara platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

A. From Users

• Personal Details: Name, phone number, email address, and login credentials.
• Location Data: Your location (auto or manual pin code input) is used to show relevant vendors and services nearby.
• Booking Data: Selected different services category, vendor details, and booking request information.

B. From Vendors

• Registration Data: Name, phone number, and business information.
• Profile Details: Availability status, location mapping, and vehicle information.
• Payment Data: Membership purchase and renewal information through secure payment gateways.
• System Logs: Membership history, booking request count, and renewal reminders.

C. Automatically Collected Data

We may collect non-personal data such as:

3. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage user and vendor accounts
• To process bookings and membership payments
• To display relevant vendors based on user location
• To manage location mapping (state → district → city → pin code)
• To send renewal notifications and service updates
• To ensure platform functionality, security, and integrity
• To improve our products, user experience, and operational performance

4. Data Sharing and Disclosure

We do not sell or trade user or vendor information. Data is shared only when necessary:

• With Vendors: User location and request details are shared only after a vendor is selected by the user.
• With Users: Vendor contact number becomes visible only when the vendor profile is manually selected.
• With Service Providers: For payment processing, data storage, and analytics under confidentiality obligations.
• With Authorities: If required by law, court order, or government regulation.

We strictly avoid disclosing any salesperson or internal commission data within the user or vendor systems.

5. Data Retention

• User and vendor data are retained for as long as your account is active or as required for service purposes.
• Membership and payment records are retained as per statutory and taxation requirements.
• You may request account deletion; however, transactional data may be retained for audit and legal obligations.

6. Security of Your Information

We employ appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse, including:

• Secure login and password encryption
• Payment gateway security compliant with applicable standards
• Encrypted communication between mobile apps and server

7. Your Rights

You have the right to:

• Access or update your profile information
• Request deletion of your account
• Withdraw consent where applicable
• Lodge a complaint if you believe your data rights have been violated

Requests can be made by contacting us at hr@bhara.co.in.

8. Third-Party Services

Our Service may use third-party integrations such as:

• Payment gateways for online transactions
• Location or map APIs for pin code detection

These third parties operate under their own privacy policies. We encourage you to review them separately.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the application and on our website. Changes are effective once posted.